Fine Jewellery Buyers("we", "us", "our") is a gold and fine jewellery buying business based at 88-90 Hatton Garden London EC1N 8PN. We operate the website finejewellerybuyers.co.uk and related services including online valuations, appointments and customer communications.

For privacy enquiries, contact us at contact@finejewellerybuyers.co.uk or call 020 3411 1438.

We may collect and process the following personal data:

• Contact details — name, email address, phone number and postal address when you submit a form, book an appointment, subscribe to our newsletter or contact us.
• Transaction information — details about items you wish to sell, photographs you upload, valuation notes, booking preferences and correspondence with our team.
• Identity information — where required by law for precious metals transactions, we may request proof of identity and address (e.g. passport, driving licence, utility bill).
• Technical data — IP address, browser type, device information and pages visited, collected via cookies and similar technologies (see Section 8).
• Marketing preferences — whether you have subscribed to emails or opted out of communications.

We use your personal data to:

• Provide free valuations and respond to your enquiries
• Process bookings and manage appointments at our Hatton Garden office
• Arrange insured postage, assess items and complete purchases
• Make payments to you by bank transfer
• Send service-related emails (confirmations, appointment reminders, valuation replies)
• Send marketing emails where you have subscribed or given consent
• Comply with legal and regulatory obligations relating to precious metals and anti-money laundering
• Improve our website, services and customer experience
• Prevent fraud, spam and misuse of our forms

We process personal data on the following lawful bases:

• Contract — where processing is necessary to provide a valuation, appointment or purchase service you have requested.
• Legitimate interests — to operate and improve our business, prevent fraud and communicate with existing customers about similar services.
• Consent — for newsletter subscriptions and optional marketing communications. You may withdraw consent at any time.
• Legal obligation — where we must retain records or verify identity under UK law.

If you subscribe via our website popup, newsletter form or opt in when submitting an enquiry, we may send you emails about gold prices, selling tips and offers. You can unsubscribe at any time by contacting us or using the unsubscribe link in any marketing email.

We do not sell your personal data to third parties for their marketing purposes.

We may share data with trusted third parties only where necessary:

• Email and hosting providers to deliver our website and communications
• Payment and banking partners to process transfers to you
• Royal Mail or courier services for insured postage
• Professional advisers (accountants, lawyers) where required
• Regulators or law enforcement when legally required

All processors are required to handle your data securely and only for specified purposes.

We keep personal data only for as long as necessary — typically for the duration of your enquiry or transaction, plus up to seven years where required for accounting, tax or regulatory records. Marketing contact data is retained until you unsubscribe or ask us to delete it.

Our website uses essential cookies to function and may use analytics cookies (such as Google Analytics) to understand how visitors use the site. You can control non-essential cookies through your browser settings. Continued use of our site after being informed of cookies constitutes acceptance of essential cookies.

Under UK data protection law, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise your rights, email contact@finejewellerybuyers.co.uk. We will respond within one month.

We implement appropriate technical and organisational measures to protect your data, including secure connections (HTTPS), access controls and staff training. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. We encourage you to review this page periodically.